Amy Nails Reading Salon Policies

Our salon policies are to protect the customer’s rights and the salon’s rights.

These are the main points to be aware of before booking or coming into our salon:


1. Gel polish and nail extension services are only guaranteed for one week from your visit – only if this problem was the fault of the salon.  Within this time frame, if any problems arise, please get in touch with us as soon as possible for your repair. Please also send us photo evidence of the problem as soon as possible.

2. We will not be responsible for any accidental breakage/damage or infection after you have left the salon and will charge accordingly for a repair. Nail extensions are strong, but they can still break if there is impact on them; this can be accidental and can happen at any time after you leave the salon. A breakage or chip of nails shortly after you leave is not necessarily a reflection of the quality of your extension/polish. Please note that the condition of your natural nails greatly impacts the longevity of the nail service you receive. Products used on weaker, dryer, more brittle nails and nails with shorter nail beds will not last as long as they may do on healthier nails and nails with longer nail beds. Nails that produce more natural oils are more prone to lifting of powder or gel polish products.

3. If you have had your nails done elsewhere and come to us for an infill, we will not be responsible for any breakages to your nails as the foundation of the nails can affect how well your nails last. It is best to start a new set with us afresh as the products and techniques we use may differ from your previous salon.

4. If we have advised you to take off your old set and get a new one but you continue with an infill, we will not be responsible for any breakages or damage to your nails that may arise. When we advise you to get a new set, this means that your nails are not in a good condition anymore and will not last very long so it’s best to take our advice.

5. We will not infill nails that are too old or are in a bad condition; this is because these nails require much more work than what is required of an infill service, and it will be better for our technicians and for your nails to start afresh.

6. When we infill an ombre set, the same colour or a very similar colour will be used to infill the bottom of the nails (near the cuticle). The tip of the nails (part furthest from the cuticle) will remain the same colour. If you want a drastic ombre colour change, you will have to take off your current set and get a new one.


1. No cash refund will be given after you have left the salon.

2. If you have paid and left the salon, we will conclude that you are satisfied and happy with the complete result of your service and with the staff.

3. If you have a problem or are not satisfied with the service, you must inform the salon before you pay and leave.

4. No refund will be issued because you have simply changed your mind.


1. We require a deposit worth 50% of the service you have booked for. This will be deducted off the price you will pay at the venue.

2. If you would like to cancel or reschedule your appointment to another day, please contact us 24 HOURS before your appointment time to get your deposit back. Any cancellation within this 24-hour window will result in the loss of your deposit. Deposits are a way to protect our business as last-minute changes to your appointments are very damaging to a business because we will lose out on potential clients, time, and money.

3. If you do not show up for your appointment and fail to contact us before your appointment time, you will lose out on your deposit and will require to pay a new one to rebook.


1. Please don’t be late! Some services are quite short, and every minute of your service is valuable. Lateness will result in a chain-reaction delaying our subsequent customers which is very unfair on them and on our team at the salon.

2. If you are late, please call us as soon as possible to let us know. We have a 10-minute grace period; if you are more than 10 minutes late, we have the right to cancel or reschedule your appointment if we cannot accommodate your lateness – which will result in the loss of your deposit.


1. You must inform the salon of any chemical allergies or conditions you have before your service starts.

2. You must inform the salon immediately if you have any concerns that you have an infection or a negative reaction with respect to your nails during the service. 

3. You must inform the salon before your service starts if you do not want a pedicure razor or an electric drill or any other equipment to be used during your service.

4. We will take no responsibility for the loss or damage of any personal belongings while you are at the salon. We will assist to the best of our abilities.

5. For operations to run smoothly, please do not bring anyone else with you for your appointment unless necessary.


1. We will not tolerate any abuse, rudeness, harassment, or discrimination against or towards our employees. If this happens, you will be asked to leave the salon immediately.

2. We are an all-Vietnamese team, and we communicate with each other in the salon using Vietnamese as that is the most comfortable method of communication for us. It is also important that we do this to preserve our culture and language, strengthen our community and the bond within our team which ensures that operations run smoothly – a benefit both for our clients and team! We just ask that our clients respect and cooperate with this. Of course, communications between client and technician will be in English and we love to engage in conversations with our clients! :)